Thank you very much to everyone who responded to our Tell Us What You Think survey.
We were delighted to receive feedback from a range of audiences including school employees, teachers, students but mostly parents. In total, we received nearly 300 responses, with 83 percent of those responses coming from parents.
Feedback came from more than 20 South Australian schools. Primary school parents made up the largest group of respondents.
What You Told Us
The biggest issues raised from the survey were:
- Variety: more than 50 percent of respondents requested specific food items on the menu, ranging from treat items like frozen coke and hot chips through to health food items like organic soups and salads.
- Health food: a request for parents for more home-made health food items.
- Value for money: ways to make lunch money stretch further.
- Special dietary requirements: a call for more vegetarian, gluten-free and dairy-free options.
The feedback reflected the diversity of schools and families our canteens service and the demand for our canteens to provide a variety of options.
Particular responses fell into the following categories:
- 75 percent of respondents rated the variety of our food in the good or excellent category.
“More options for students with dietary requirements,” Parent.
“Happy with variety offered,” Parent.
“Small snacks to add to lunch orders i.e. more options like the Go Cookie. Our kids normally have 1 main choice for lunch and then get a small snack as a treat but I don’t feel there is much variety,” Parent.
2. Quality of food
- 77 percent of respondents rated the quality of our food in the good or excellent category.
“The basics are always the winners. Stick with your current winning recipe,” Parent.
“I think the existing menu is very good and offers loads of choices for fussy kids,” Parent.
3. Tastiness of Food
- 76 percent of respondents rated our food good or excellent in terms its taste.
“I love your menu. No need to change in my view,” Parent.
“More tasty & appealing gluten free options added to the menu firstly in lunches & also for snacks & also gluten free alternatives to some of the popular items like sausage rolls, hot dog & burger buns,” Parent.
4. Value for Money
- 62 percent of respondents rate our food good or excellent in terms of value for money.
“More affordable options. Perhaps meal deals or specials,” Parent.
5. Nutritional Value of Food
- 72 percent of respondents rated our food as good or excellent in terms of its nutritional value.
“Affordable healthy alternatives,” Parent.
“Foods/snacks/drinks low in sugar, saturated fat and sodium,” Parent.
6. Appeal of Food to Kids
- 73 percent of respondents rated the appeal of our food as good or excellent.
“My kids are 8 & 10. They have very bland tastes! It would be great (perhaps through the online ordering) if you could build your own salad or sandwich,” Parent.
- More than 80 percent of respondents are interested in online ordering.
How We’re Responding
We were delighted to know the majority of respondents rate us good or excellent across all categories. We have listened to the feedback and we know there are areas where we can improve our complete canteen offering. We would love to cater specifically for the more than 200 suggestions made in our survey but we can’t logistically add 200 new food items to our menus. So, we have grouped your feedback into categories and responded to each key category.
Our 2017 menus will officially be released in Term 4 but schools and parents can expect to see:
- Meal deals. We understand ordering a school lunch for more than one student can be expensive for families so we are creating meal deals that offer lunch, a snack and a drink rolled into one affordable meal deal price.
- Healthy snacks. We will expand the range of healthy snack items on our menu.
- We will expand our home made meal range to provide more healthy affordable options.
- More variety for students with special dietary requirements such as vegetarian, vegan, gluten-free and dairy-free.
- Super healthy options in our existing categories, such as burgers.
In addition, we will be working with primary schools and R-12 schools on the rollout of online ordering. High school students come to the canteen to purchase their food so online ordering is less of an issue for older students.
Stay tuned to our website and Facebook page for the rollout of the 2017 menu incorporating your feedback.
Rory’s School Lunches always welcomes your feedback. Please contact us directly if you would ever like to provide specific feedback about your school.
We are delighted to announce the following people have each won a $50 Westfield voucher for participating in our survey:
- Tam Huynh
- Sharon Freeth
- Evie McKay
- Nikkia Ennett
- Sally Morgan